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kkeramatnejad

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Rating 2/10
1/5

Worst Customer service ever

It was the worst Customer service I have ever experienced when shopping online. I tried calling the support/sales like for 3 days, 5-10 times every day, and I could not talk to anyone even once. So I ended up cancelling my order after wasting a week, regardless of the fact the the item was at least 200 USD more expensive at ExcaliberPC. I definitely will not recommend this store to any one.


posted Jan-02-2018

A rep from EXcaliberPC.com, excaliberpc.com,has responded

“We are sorry that we didn't meet the customer's expectation during his experience. The customer was concerning about the product's display being defective right out of the box. We explained the bad/bright dot pixel policy (set by ASUS) to the customer and he didn't like what he heard so he cancelled the order and left us a negative review. Call volume was higher than usual before and after the Black Friday weekend, but our live chat and Facebook was active 10 to 12 hours a day.”


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