I'm sorry to hear that your Sven isn't holding up as it should, and that you have had trouble getting the help from our team that you should have.
Our team have attempted to get in touch by phone and email several times since you contacted us with this issue, but we are still waiting to hear back. I have sent you an email with my personal contact details, and would be more than happy to follow up on this issue and ensure we come up with a solution for you.
We look forward to hearing from you soon and ensuring that the Sven lives up to your initial impressions for many years to come.
Manager, Customer Care
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