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kelymags

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Rating 2/10
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SUMMIT RACING - COMPANY PROTECTS FRAUDULENT CHARGES TO YOUR CREDIT CARD

My wife identified fraudulent Summit Racing charges on our credit card, which prompted a conversation with a Summit Racing manager. Understandably, Summit Racing required us to provide our names, address, credit card and phone numbers to verify our identity before discussing the transaction. Once our identity was verified by Summit Racing, we confirmed the charges to my credit card were fraudulent. Summit Racing refused to provide the shipping address used by the person who made the fraudulent charges to my credit card. The manager who only identified himself as Gibs, advised he could not provide me the shipping address associated with my credit card because release of that information could make Summit Racing liable for providing the shipping address of the person who fraudulently charged my credit card. I expressed my outrage at Summit Racing requiring confirmation of my credit card ownership before discussing fraudulent charges on my credit card, but aggressively protecting the shipping address of the criminal who fraudulently charged my credit card. The Summit Racing policy challenges and forces the customer, while protecting the identity of the criminal. As a military and law enforcement family with 45 years in the Army and 21 years of state and federal law enforcement experience, my wife and I find the policy of Summit Racing to be absolutely outrageous. Summit Racing's policy actually emboldens criminal activity instead of deterring it. American families deserve better, please take your business elsewhere.


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