“Wow, where do I start? Before I bought the PC I called the company and Wouter, who owns the company, took loads of time discussing the pluses and minuses of some choices I wanted to make with regard to building my audio PC.
Once I got the PC, I was so excited to get it that I plugged in all the USB devices at once before loading the associated software. Needless to say that really confused Windows and I was soon on the phone with Wouter. He spent several hours working through all my issues. His patience can only be described as saint-like.
Once all my issues were resolved, the next day, the PC just stopped working and wouldn't reboot! I got on the phone with Wouter and he took me through several troubleshooting procedures but none of them seemed to help so Wouter had UPS come and pick up the PC so he could put it on the bench to test it.
Seems one of the bearings on the cooling fan for the CPU was sticking, stopping the fan from turning without a little push. No fan, no boot. Wouter upgraded my fan at no cost to me and sent the PC back to me post haste.
A few days later he wrote me to make sure everything was running well.
The moral of this story is that you will have customers do idiotic things and hardware that is not infallible. What you need in times like these is good and knowledgeable customer service.
Wouter and his team provided the customer service I needed in spades. Other companies might have tech support but I doubt you will be able to talk with the guy who built your PC and is so knowledgeable about every aspect of PCs.
It may seem ironic but the issues I encountered only made me realize, even more, just what a great company Reynier Audio really is.
I would highly recommend Wouter Reynier and his team to build your next audio PC. They are the fastest and quietest PCs I have "never heard".
You can purchase it with the security of knowing that if anything goes wrong they are there to help you and make sure you are a 100% happy... and I am! You just don't find companies like this anymore!
Thanks Wouter, you have made a customer for life!”