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Rating 2/10

We had a formal family banquet & I order a really beautiful dress from them. Read all the GOOD reviews before I purchase my dress.

After I placed my order with them there is a SPECIAL INSTRUCTION box which I did put in my SPECIAL instructions which they did not follow. I was afraid of that they would not follow my intrcutions so I did follow up by email several times with CS & they keep on saying DO NOT WORRY. So silly me believe them.

Rceieved my dress on May 30, 2012 & my dress had 2 things wrong with it. The back of my dress was not sew on right the Chiffon fabric was uneven on the waist line so & there was a 3 feet train! So I emailed them & I had to take it in to get some alterations on the dress.

***Should have went with my GUT feeling that this was too good to be true & never agree with what they offer me. I should have suggest for them to reimburse for just the alterations amount.***

Monday, June 25, 2012
Dear C,

Please accept my sincere apology for the late reply. We were off from work for the week end.

We are pleased to know that you have already received the refund. With regards to your query about the amount refunded. Please see the details below.

The Total Dress cost was US$134.00 and you have used a voucher of $10 upon check out so the Total dress cost was US$ 124.00. And as I have mentioned in my previous email that the alteration cost will be partially refunded, It was approved for a 10 % refund from the total alteration cost.

Total dress Cost : US$134.00
Less $10 Voucher : - $ 10.00 ( used upon check out )
Total dress cost US $ 124.00 ( after discount )
Less 50 % : US$ 62.00
Amount refund : US$ 62.00

Total Alteration cost : US$ 89 .42
10% : US$ 8 .94

Summary for refund amount :

50 % of dress cost : US$ 62.00
10 % of Alteration cost: US$ 8.94

Total Amount refunded : US $ 70.94 where in the .94 was deducted as service charge for PAYPAL transaction.

I hope I have explained the refund amount clearly. If you have more questions please feel free to write to us or you may call our toll free number online.

Kind regards,
$124.00 Dress w/o shipping
$89.42 Alterations
= $213.42 total
$70.00 refund

WILL I EVER ORDER A DRESS FROM THEM AGAIN? NO! Also will never recommend them to anyone either.

posted Jun-27-2012

A rep from OuterInner, OuterInner.com,has responded

“Dear Juss_us, I would like to respond to your feedback. Everyone here at OuterInner.com strives to offer a good service. In your case I'm sorry that things haven't gone well, we regret the disappointment and our error in your order.

I understand that you felt disappointed that we hadn't offered a good enough solution. I agree!

We should have offered more towards the fee that you spent on alterations to the dress that we supplied. The offer we made was not enough, I recognise that and have now immediately arranged for an additional US$50 to be credited to your credit card.

I believe that this is what we should have done in the first place and I do apologise for any stress and bad feeling caused.

I sincerely hope that this can at least partly make up for the bad experience you've had with us and that you can regain the faith that if we DO cause a problem we WILL take responsibility for it.

Thank you for your review - we appreciate the opportunity to learn from any errors and so you're feedback is invaluable.”

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