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jrsheats

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All 1 customer reviews

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Folica, Inc.

1/5

I checked the status of an order after 6 days (by the email option on their website), and they replied the next day that it had been cancelled due to "inability to verify address". On checking the order confirmation email, there was indeed an error of one digit in the street number. But the fact that they did not send me an inquiry, and in fact said nothing until I inquired, is clearly not acceptable. I do not consider that to meet the bar of minimum customer service (never mind outstanding).


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