“We all know and love Home Depot, their selection of materials is simply amazing. One of the things I love the most is their customer service. Exchanging and returning items is a quick and easy process. Heck, they've even replaced items that I admitted to them that I broke, how awesome is that?!”
“B & H is just one of those rare amazing retailers. They are very knowledgeable about their products and can offer a lot more insight than web reviews. If you've never ordered from B & H, just give them a call and you'll understand what i'm talking about. ”
“Monoprice is one of my top 2 favorite online retailers, and I do a lot of online shopping. The prices they have typically are the best in their categories. (Especially when the big box stores just want to charge excessive amounts for cables) Each product typically has numerous reviews and a knowledgebase to help determine which product is correct for specific applications. If the information isn't in their knowledgebase (as was the case on a couple of items I wanted) a quick phone call was all that was needed for clarifications. (They also responded via email within 24 hours) Shipping was quick and responsive. My orders were also accurate even though there were numerous items. I Highly recommend Monoprice. ”
“I purchased a total of approximately $10k worth of audio video equipment from Audiogeneral.com over the last month. They were extremely courteous and assisted me tremendously though the home theater selection process. Their selection of equipment is hand picked and some of the best within the price levels. I also found their prices to be extremely competitive. Their shipping was spot on, quick and without problems. Please be sure to email them for a quote. I highly recommend them and I don't make that recommendation lightly. Best Regards, Jason”
“I have been shopping online for years now and prefer to do in most cases. I was hesitant about ordering furniture online but after reading reviews and checking reseller ratings I decided to put my faith in Home Theater Authority. They appeared to be well respected by AVS forums community which weighted heavily in my decision. (If you are shopping for any home theater equipment then you will most likely come across AVS).
Anyways I placed my order with HT Authority and immediately had to request a delay in the shipment. My basement was in the process of being finished and I was unprepared to take the delivery. Everytime I emailed HTA I had a response on the same day, well within 8 hours. This was impressive to me because even my favorite retailers typically take at least 24 hours.
Obviously communication levels were excellent. I was notified of the shipment then was able to schedule a delivery.
I was at work during the delivery which occurred on a Monday. My contractor received it for me. After the shrink wrap was removed 2 of the components had minor damage. Due to the nature of the damage it certainly appeared to be "truck rash". Two of the corners of the wedges which sit between the seats were worn through the leather, each split was approximately an inch long. This was definitely not the fault of the manufacturer nor the reseller, and certainly was due to shipping. I had pics taken and emailed to me at work which I forwarded to Serge with HTA. He responded within minutes that he was on top of the situation. By Friday I had the replacements. I was absolutely amazed by this time frame, less than 5 days. For me, the measure of a company is not when thing go right but how quickly they respond and take care of issues when things go wrong. Even though this issue was clearly not the fault of HTA they responded and handled better than expected. I wouldn't hesitate to order from them again, and if you are reading this, then I firmly recommend that you do. Thanks!
“I purchased a baby shoe charm from this site for my wife. I looked at local jewelry stores and found that the prices for these were in the thousands. I was able to save a considerable amount of money from www.babyshoecharms.com / www.romante.com (same company). I was a little leary because this site was not listed in here or at the bbb or any other rating service. I called them before I placed my order just to verify that I could get someone on the phone. I placed my order on Monday and RECEIVED my order on Tuesday (I used the free shipping option which was 3 business days). I was amazed at this turnaround considering they shipped from CA and I live in PA. The product was excellent and was exactly what I wanted. They were also courteous enough to provide a gift bag, bow, card & miscellaneous gift wrapping supplies. This was probably one of the best online shopping experiences I have ever had. I'm an "egghead" & do a lot of computer component purchasing for my company so I do quite a bit of online ordering.”
“Absolutely excellent! I ordered a 21" monitor for over $50 less than what other sites were offering it for on the 28th of the month and had it in my hands on the 30th, in excellent condition & with standard shipping. Thanks!”