“Okay, so I ordered a Monarch Furia Custom Workstation (PCI-E) on May 11th of 2006. I paid a $125 hot rush order fee. I also put in a change order for a different motherboard the day after I ordered and verbally confirmed it with a Monarch rep via phone.
So what happened? My order did not ship until June 12th 2006. I had several emails and phone conversations with them and it was agreed I would get my hot order fee refunded. Never happened. They talked about a store credit, then about refunding my PayPal account. Never saw it. When they did ship it they sent it FedEx second day, so I (foolishly) let it drop. To be totally fair, I suppose the added cost of the changed motherboard and expedited shipping probably came close to the hot order fee.
It gets better. When I recieved my system I noticed they didn't process my change order. Even though I both emailed them and verbally confirmed the change order.
So I RMA'd it. I will admit they handled the RMA okay, even if it did take longer than I expected. At least I got it back with the motherboard I wanted and they payed for shipping both ways.
The problem was the system didn't work. It wouldn't boot up unless I booted up with the Windows XP CD in the drive and the monitor would not come up. Maybe if I rebooted 9 or ten times the monitor would eventually come up.
So I get on the phone with Monarch and get another RMA #. I asked if they would pay for shipping like the last time and they said they would. They would treat it like a DOA. The first RMA they sent me a FedEx shipping slip in the mail, but this time they wouldn't. They just said to tell FedEx to bill the recipient. So that's what I did.
After 10 or so days I called Monarch to check on the status of my RMA and they said they received it and the work was being scheduled.
Then I couldn't get in touch with them. They stopped answering their phones and didn't reply to my emails.
So this week I received a bill from FedEx for shipping charges. Seems Monarch refused to accept my RMA shipment. I called FedEx and my system is sitting in a depot in Georgia. Well at least I will get my system back.
Part of the fault is mine as I transposed two of the digits of my phone number on the FedEx form. BUT, Monarch was totally disingenuous about my second RMA. And a Monarch rep flat-out lied to me about receiving my system when in fact they refused to accept the shipment.
People, do not, DO NOT, under any circumstances buy anything from this company. They are taking people for a ride. They don't even have the courage to be honest. I would not have been happy, but if they were honest with me I could have either attempted to resovle the problems myself or taken the system to a local business.
It's really a shame because I bought a custom system from them in 2003 and I was very, very satisfied with it and Monarch.”