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Rating 2/10

I ordered a camera from WolfCamera.com 11/29/2010. Since the first order verification email, I have not received any other correspondence, and no money was withdrawn from my Bank Account. My first attempts at contacting customer service were completely useless. The 1800 number dropped my call and the live chat rep took about 5 minutes to respond to each thing I said and then eventually the connection was lost. I finally go through to a customer service rep on the helpline who was only able to tell me that I would be charged once the product was shipped and had no other information. The second call that I was actually connected to someone I was told that the camera I ordered (Nikon D3000) was discontinued and my order was being upgraded to the Nikon D3100. I have not received any confirmation that this is actually true by way of email. And when I check the order status, I see the same thing I've seen since I placed the order; (see attached image) that my item is in stock and reserved. I understand that the holiday season must be a busy time, but at least show some level of professionalism.

P.S. Giving your support reps names like Tony Montana and James Lee does not make them any more useful. I don't care if his name is Sanket and he speaks with an accent as long as he can help me with my problem. It just comes across as deceptive and xenophobic and makes me question the validity of your site even more. It's the quality of the service and connection that matters. Your customer support needs a major upgrade.

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