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Rating 4/10

Received an email that part of my order (1 of the three line-items) was on back order. I would have been happy if I was given the opportunity in the email itself to ask to have the in-stock items shipped ahead of the back order. Without this option, on Sunday (10/25) I emailed Jack's to ask for immediate shipment of the these two items. No return email that my request was received and would be honored. Finally, on Tuesday, 10/27 I made a call to Jack's. They asked me, if I indeed still wanted my request for shipment! I'll chalk it up to poor communication...

Rating 10/10

My online order was filled promptly with seamless email verification. It shipped and was here before I expected the package. Thank you!

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