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Rating 10/10

I've dealt with the big NY camera stores--you know, the ones with the multi-page ads in the photo magazines? I've never had any difficulty with places like B&H or Adorama. But I've also never had the level of personal service and contact that Berger Bros. provides. While I lived in Connecticut, I used to go into the store and actually pick up and "fondle" the gear I was buying. Now that I live in Wyoming, thats no longer possible. But talking with Lisa on the phone is almost as good. Her skills as a customer rep are unparalleled and she knows her stuff when it comes to giving advice, suggesting alternatives, etc. Lisa and the others at Berger Bros. will go the extra step to find replacement for items that may be out-of-stock and likely to be that way for a long time. Anyone who has tried to buy camera equipment from the Japanese camera manufacturers after the earthquakes in the northeast coastal areas of Japan will certainly appreciate the effort that Berger Bros. puts into locating equipment and getting it to their customers. Their shipping is prompt and reliable and I'm always kept informed at to when items are shipped. I've even had the pleasure of having Brad Berger give me a call to make sure that everything was okay with a shipment. You're not going to get that from Adorama or B&H, folks. That's not a put-down of those places because they are good and they are honest, in my experience. But the personal touch is really hard to beat and if you want that, Berger Bros. is probably your best bet. Prices are the same as the bigger stores. Service is not even comparable. As a Nikon user, I also appreciate the fact that they maintain a page on the Nikonian website for those of us who like to hang out and chat about camera equipment, new and old.

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