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Rating 10/10

Jim Goosen - iDVR / Camera Purchase

Fast Delivery despite the hurricane in Florida.
Unit set up quickly as we had set one up before. Slight difference from other one, however, software the same.
Unit was noted running "hot" to the touch on the bottom right. Also, mouse did not work.
Spoke with Mike Haldas via phone and e-mail about issues. He was very responsive in rectifying the issue. After checking the system and power specs, he is sending another one. DVR is still running, however, placed on a metal tray in fear it would scorch / burn the table top. Temperature was ~125 degrees. I hope you check the system after it is returned to verify our findings to help you in the future.
Great communication with Mike concerning the CMS PC software had to be updated as well to add this system to it. Worked great after update.
We have done business with your company prior and my brother in law Jerome Goosen was very pleased as well.
Great support all around and we do not hold you accountable for system failures as you make it right in the end. Thanks for your help.

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