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jbook1980

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Rating 10/10
5/5

My kids received an air hockey table for Christmas from a family member, and when we opened the box, we saw that one of the corners of the table was broken (manufacturer's packaging issue, not seller's). I didn't know how the return would work, given the fact that I did not purchase the table myself, as well as the size of the item. I called customer service and they were very pleasant and helpful. They asked me to take some pictures of the damage and email them. I did so, and received a response within minutes. From there, Sports Unlimited (Holly) did the rest. She continuously followed up with the manufacturer and kept me in the loop every couple of days to make sure I knew the status. The final result was a new air hockey table shipped to my door with no need to even worry about shipping back the damaged one. I am a very happy customer!


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