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Rating 10/10

The best customer service I’ve ever worked with

Seriously do not understand the poor ratings. Bought a beautiful faucet for our kitchen remodel. It worked like a dream for six months and started having terrible water pressure. I called their AMAZING customer service and they immediately knew what product I needed just based off my phone number. I provided them no information at all (handy, since I’d lost the order form). Sent me a brand new sprayer no questions asked. Six months later the same thing happens and after a few hard water fixes did nothing they sent me a brand new faucet. The most amazing part is it’s probably our hard water that is causing the issues but they are so responsive and sent things completely free, no questions asked. LOVE this company and would absolutely buy another product from them. How many hardware stores have a lifetime warranty?

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