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jamesdeets

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Newegg.com (USA)

5/5

Amazing Customer Service

I placed an order and determined within a few minutes that I had ordered the wrong item. Unfortunately, there was no online "cancel" option. By the time I got through to customer service, the order had already been assigned a tracking number and could no longer be canceled. The CSR apologized and told me to just refuse the package when it arrived. Unfortunately, I was unable to do so, and let them know. At that point, instead of going through the hassle of a return, Newegg just said they would refund my money for the trouble and not to worry with a return. That really caught me by surprise--thanks for a great customer experience, Newegg!


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