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Rating 2/10

Rude customer care, rude staff in stores.. no clue of what they are doing

I ordered online with free shipping to store.
I got email in 2-3 days that order has shipped. wait starts now.. I kept waiting that I will get an email or a call when my order is ready to be picked up... 2 weeks gone.. I called customer care..
they said.. they shipped the item, store should have got it but they can't check.
I go to store, they say they don't have it.

I call customer care again, they say they can't help.
so I go to store again, lady in the store looks around and finds my item sitting in the corner. I ask why didn't they inform me that my item was ready for pickup. she said they called - I NEVER received any call. AND no voice email.. what a joke..
and on top of that she was rude.. and not ready to accept that they screwed up..
Pathetic exp.

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