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Rating 2/10

Don't bother

I had a good experience with the first bag I sent in, I wished I had gotten more for some of the clothes but I earned more on a few designer bags I sent in so I was happy with it. However, the last two bags I've sent had like new Coach bags that they deemed "unacceptable" yet they accepted one bag that had stains on it, marked it that way and it sold. I don't believe the bags were "unacceptable" and "donated." By the time I realized this it was too late to get them back because I didn't ask for unaccepted items to be returned to me - that I would have had to pay for after paying to ship my bag to them! They've changed their fees, they now charge you to send in your clean out bag, I didn't pay that fee previously. So you have to pay to send in your items and pay to have anything returned to you that they deem unacceptable.

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