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All 1 customer reviews

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Beyond The Rack


Beyond Bad-Cant I give it Zero Stars

First of all the product is so cheap. Nothing like the description.
I then began the arduous task of trying to return it. Their web site says to use the return label in the package. There wasn't one. The web site also says to use original packaging. The bag that is came in was absolutely destroyed.
I filled out their form twice and send multiple emails. Never received a response. I tried to call only to receive the message that they were closed even though it was during their hours posted on the web site. I tried to chat and the message on the screen was they were closed.
Finally after multiple call attempts I finally got through even though the message was that there could be a 30 minute wait. Eventually someone answered.
I asked about the return label and was told they don't include that in the shipment any more.
I asked about the chatter and was told that chatter doesn't work any more. (se any pattern developing here????)
I was given an address for the return. I explained that the packaging they used was toast and was advised to find alternative packaging.
Of course the credit will be one I need to use only on their site. If the postage to send it back is more than $15 Im going to try to find a homeless person that wants it.
DO NOT BUY FROM THESE PEOPLE!! SCAM with a Canadian twist. Go anywhere else as this is a terrible company. Be warned.

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