We would first like to sincerely apologize for all this mishap that took place with your order. We as a company have always prioritized our customers and always tried to do the most we can with the best of our abilities to help and serve our customers so it is very disappointing for us to have displeased in a situation like this that could have been easily avoided. The first representative whom you spoke with should have notified you then and there about your order already being in production since 9/13/2017 so it could not be cancelled instead of trying to accommodate your request of a cancellation. As per your chosen production and shipping specification it seems your order was delivered according to that which is 9/21/2017 but since you refused delivery as of now there is not much to carry this issue forward for. But please know that by the time you did request your order to be cancelled it was already in production which is why we were not able to cancel your order and we certainly then shipped it exactly according to the time frame that you chose for it to be shipped and produce with.
We are issuing you a full refund as of now in hopes that you will understand our predicament and give us another chance as we did ultimately deliver your order exactly according to the specifications you chose. We hope this mishap will not tarnish our relationship and prevent us from doing future business, we are also offering a 10% discount on a future order of your choice as a token of apology. We hope we were able to clarify this issue, please contact us for any further inquiries.