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Rating 2/10

Extremely dissatisfied. Credit card verification scheme is mindless and inflexible. While the prices are great, it took days of emails and phone calls to get the order processed. Using the guise of 'security' they attempt to legitimize a system that provides no greater security than any other internet site but does require that you have your credit card company and bank establish a 'SHIPPING ADDRESS' somewhere in their system - even though their system has no capability for such field. The cost savings are not worth the frustration with dealing with a policy based system and a customer service telephone number that is always busy.

posted Jan-26-2005

A rep from Newegg.com (USA), ,has responded

“Dear Valued Shopper,
We greatly apologize for any inconvenience caused by this unfavorable situation. Fraud is a very big issue in today's society and is a touchy issue that Newegg feels needs the utmost attention: to ensure that all parties are protected from fraudulent activities. This is the reason why all addresses involved with your order needs an extensive verification process. Most credit providers have an alternate address section, but if that is not available, then the customer can request that this information be added to the "notes" section of their account. We understand your frustration and hope our previously discussed resolution is found to be suitable to your satisfaction. If you have any further issue with this, please do not hesitate to contact us by calling 800-390-1119. You may ask to speak with Jason directly.

We appreciate you taking the time to allow us to help resolve the issue at hand.


Newegg Customer Support

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