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Rating 2/10

We purchased an Ashford Recliner Sofa from the JC Penny Home Furnishings store in Overland Park, KS, for nearly $1,000.00. In 2.5 years, the cushions on the sofa have completely deflated (except for the one in the middle, which doesn't get used). It feels like we're sitting on stone, and I have to put a pillow or blanket on the sofa in order to sit on it. I called JC Penny's customer service number and was referred to the Overland Park home store itself which then referred me to a third and different customer service number. I was told that nothing could be done. So, we're out $1,000 for a couch that we can no longer use because it's so uncomfortable, and the store can't even explain why it would carry such horrible merchandise. We will never shop at JC Penny again.

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