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1/5

Worst Customer Service from a good company

Google needs to take a queue from Amazon. I had the worst customer service experience from google store support. They could not simply exchange an order they made a mistake on. I had to return an order, replace that order, then contact them a month later to get the promo offered on black friday. The manager Nicole continued to be snarky with me about how this was there process and anything I said was not true. I asked to have an exchange and she said it is not possible. A multi-billion dollar enterprise can not process and exchange when they shipped the wrong product? Amazon handles this without issue and they handle millions more transactions than google. I still stand by their technology, but their customer support is worse than DirectTV. At least they will give you a credit for the hassle you had to go through and the money they stole from you.


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