“Based on what I read here, I am not alone. This is obviously the way they do business,
Purchased May 9, 2017 Watch who you buy from!
I needed a replacement amp for a gig the following week. Since ProAudio Star is in NY, and I was in NJ, I took a chance on purchasing from them (instead of Sweetwater (Indiana) who I have bought from for years without a hitch, even though I was passing up Sweetwater's 2 year warranty).. I can tell you, the customer experience form ProAudio Star was the worst that I have experienced in many years and definitely the worst through Amazon. After speaking and explaining to their customer service department that I wanted the iNuke PA amp with 4 channels (prior to ordering), he told me I had the right product. When I got the product, I quickly found out that it was 2 channel amp. I called them back and told them they sent me the two channel amp instead of the four and that I need to exchange it for the four channel amp (which by the way, is the same price), they put me on hold numerous times while the representative checked with a number of people. Finally, after all that, he came back and told me that they don't carry the four channel amp. I asked him to send me a return authorization and immediately ordered the amp from Sweetwater and received the CORRECT amp in three days. I noticed that it was my responsibility to pay the shipping back and when I called and asked they said the mistake was clearly my fault and that their customer service rep would never have said that to me (I guess I didn't know what I was asking for). So I paid the postage and then, on top of that, they shorted my refund. When I contacted them, they sent me an email telling me to read their return policy. They also charged me a restocking fee. In one email they told me it was my fault, that is why I had to pay the shipping. Then in another email they said they didn't charge me shipping but only a restocking fee. I would call them a disreputable dealer. I am sure they will come on here and try to dispute everything that I said (just a hunch) but then they will force me to publish the emails that that show them lying. I posted here because Amazon won't let you include bad service in their reviews and they give you only a few short lines to say anything about the company. My recommendation is to use Sweetwater )or almost anyone else). Use this company at your own risk.I will never use them again.”