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gilles2703

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Rating 4/10
2/5

I ORDER 1 SUPERCARD DS FROM supercard
Commande #: 1308770297-155 (3:18AM)on 22.06.2011
AND I PAID FOR ITS BUT the deliver have send the package to hong kong because i wasn't at home for 15 days. I'm very disappointed. Please, supercard can do something in this situation ? CAn you send again the package. I'm ok to eventaully pay the deliver again because supercard have seriously made his job. That's not the firts time, i order from supercard.
Thank you


posted Aug-03-2011

A rep from SupercardNDS of Union4Wor, union4workshop,has responded

“Dear Gilles NAVES

Thanks for your comment!
We reviewed your order detail dated 6/22/2011.
Outward Registered Status from Hong Kong Post only updated the delivery status as:-

Destination - France

The item (RT107720910HK) left Hong Kong for its destination on 27-Jun-2011

Kindly note we haven't received any return from postal service.
As our usual practice, for any return parcel bounced back, we will send a notification to our Customer to see if he/she prefers refund or parcel resend with postage charge. Hope this ease your concern as we aim at serving our Customer straight from Customer's angle.
As from your message, you advised that you were not at home while parcel despatched. You should have received a note from Choronopost to collect from your nearby post office.
Please advise further at your convenience.

Many Thanks!

Polly Lee from Supercard NDS”


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