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Rating 10/10

Reliable + friendly communication

Having just received my order in the mail, I can't quite yet comment on the quality of my product (a Sager NP5855). However, I can certainly make note on their support staff - Barry quickly responded to my emails regarding delivery and overall time estimates with professional attitude and speed. And giving my new laptop a general once-over scan, I can say there are no remarkable defects with my product - a carefully packaged item, clean and undamaged casing, and so far full functionality on every application I've run. On top of it all, they threw in a Funko doll bonus with my order, which was absolutely unnecessary but also charmingly considerate of them. Shipping speed was satisfactory, and they reliably sent updates on its stage of construction, location and estimated delivery, all in convenient email format, text alert and site account updates. In terms of customer care and overall support, I'm rather pleased. Thanks for the strong service, Xotic PC!

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