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Outside Outfitters

1/5

"F" score by the BBB-BUYER BEWARE

Buyer Beware!!!! there is a reason this company has a score of "F" with the BBB. Worst online shopping experience I have ever had. I have never written a review good or bad , but dealing with Outside Outfitters has compelled me to, along with opening a dispute against them with my Credit Card and filing a complaint with the BBB. I wish I had done a little research before trying to save a few bucks. My experience is very similar to the ones already posted and yours will likely be the same if you make the same mistake of ordering from them. First, when you place an order your card will IMMEDIATELY BE CHARGED. Then the wait begins and more waiting still. Depending on how patient you are you will call asking for a status update, after all this is an item listed as in-stock(I waited 1 week with no status update). Here's where it gets bad.Perhaps the worst insult is this company's motto "Outside Outfitters, our business is customer service". Your call will be fielded by a third party message center operator who will take down your question or concern and give it to a "customer service representative"-your complaints will fall on deaf ears, they don't work at Outside Outfitters" they just take the messages as they will remind you. You might get a response from one of these customer service people letting you know they are experiencing extraordinary delays in the shipping warehouse, but they have "allocated" your order and will expedite it. Depending on how patient you are you will wait yet again (another week). Then you will probably look this company up and read some reviews that go like this and your stomach will sink a little bit. I placed my order on the 7th, cancelled it on the 21st and was told my refund was "confirmed" and had "entered their system", SCARY. I asked how long after a refund "entered their system" would it take to have the charge credited back to my account. The reply was they had "We recently changed credit card processing companies to expedite the issuance of refunds. We expect refunds to be completed within 2 - 3 days after entering our system. We have noted your inquiry in our file. "(from my email). This was on 11-21. It is now 12-07 a full 16 days later. The website looks legit but this business is NOT LEGIT! Do yourself a favor and pay a little more and go somewhere else- you don't need this headache.


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