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Rating 2/10

Refund taking over 9 weeks

Pretty unimpressed by the professionalism of Elsevier, they have an extremely inefficient refund process that has kept me waiting over 9 weeks now for my refund. It originally took me around 10 days to cancel my order and I was told by their customer support that there was no possible way for them to cancel the order. I sent a handful of emails and someone finally was able to help me cancel the order and said 6-8 weeks for the refund. I find interest free loans to multibillion dollar companies INSANE and I will never buy another product from this company. I called today to ask about my refund and they said it'll take another 7-10 business days simply to refund the money to my credit card. THOROUGHLY unimpressed.

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