“Ordered a flat-panel wall mount from Dell and the website showed estimated shipping within 7 days. I received an email confirmation that had an estimated ship date of almost 3 weeks. I called to cancel the order about 24 hours after making the initial order, was placed on hold for 30 minutes before finally speaking to a guy that could barely speak english, but he seemed capable and said that the order was cancelled.
7 days after the original order date, I got an email saying that the item was shipped and my credit card was charged. I informed customer service that I didn't want the product but I was told that because it already shipped, I needed to accept delivery and then contact Dell in order to get a return authorization (which I'm sure will involve more hold time and frustration). It is now 6 days after being told that the item shipped and Dell still can't show me an invoice or a tracking number and they can't identify the carrier. Customer service is being completely unhelpful and says that they can't credit me because I need to return the product. . .which I haven't received and they can't tell me where it is! I'd still consider Dell for a PC but that is it. They are too big and customer service sucks.”
“I was a bit unsure about ordering an expensive plasma TV from an online retailer, but past experiences with ValueElectronics for smaller purchases and their online reputation made me bite the bullet and give it a shot. I could not be happier. Robert, the owner, answered all of my questions, put my fears to rest and gave me a terrific price. Delivery was quicker than anticipated and the TV was hand delivered in perfect condition. I highly recommend this company. ”