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Folica, Inc.


I ordered a Pink chi air flat iron from folica about a month ago. The shipping was really fast and the price was right. When i unboxed it, i wasnt happy with the cosmetic condition of the iron. There were a couple of chips in the ceramic plates and there was a thick blob of yellow paint (small amount) on the handle of the iron. It looked sloppy and cheap. With that being said i questioned its authenticity. I also noticed that this iron did not come with a breaker box plug. It was a 2 pronged plug that u would find on a lamp. I phoned folica to ask about the plug, and they told me they "changed" the plug to a regular plug because the breaker box was "no longer necissary". So i phoned Farouk systems afterwards and was told its possible they changed the plug since the CHI AIR is a CHI HOME product not a CHI product. I was asked for the serial # on the iron and it turns out to be a real chi. However, i was told to return it anyways because if i ever had a problem with iron, my warranty would be VOID. This is because Folica is not an authorized retailer for CHI HOME or CHI products. Even though they say that they are. I returned the iron and the cost of return shipping was at MY expense!! They gave me a PARTIAL refund for the item less shipping and handling charges and it took 2 and a half weeks to process my return. This has been the worst online shopping experience ever and i wish i would have read the reviews before purchasing anything for this site. Its a complete rip off.

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