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doughcheung

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Rating 2/10
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Damages to Apartment and Sofa during Delivery

After reading the positive reviews on this site and on Article.com, I was confident that I made the correct choice in selecting the Ceni sofa. However, during delivery today, the movers severely damaged four various walls/ corners of my apartment leaving many dents/ scrapes throughout. Furthermore, the sofa legs and wooden frame were damaged (likely due to the miscare of the movers against the walls). My experience with Article has been horrible and now am awaiting what customer service will do. I am sure others have had positive experiences with Article; however, if you have a smaller apartment (mine is 800+ square feet), I would advise you stay away as the damages done to your apartment are more trouble than it's worth.

EDIT: Both the moving company and Article contacted me today to discuss what they can do in order to make the situation better. Both parties acknowledged that in this particular instance, the move was not handled well and were very courteous and professional. I am now waiting for them to come fix the damages to the walls and provide me with a touch up kit/ credit for the damages. I will provide another update once this has been completed.

article.duncan's Avatar
posted Sep-08-2017

A rep from Article, article.duncan,has responded

“Doug,

Thank you for taking the time to return and update your review. Since you made that update I believe we have addressed all of the issues you raised. Please don't hesitate to get in touch should there be anything else that we can help out with in future.

Duncan Blair
Director of Marketing
Article”


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