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Cellularreturns.com

1/5

Long time to pay

Kept following up and then would hear back 3 days later, have you responded to our email, didn't receive email, we will send again, wait a couple of days, we don't agree with your assessment, wait three more days, contact them, did you respond to the email, didn't receive, we will send again, wait three days, contact them, three days later, did you respond to the email, didn't receive. They obviously were entering my email incorrectly since i checked and I have entered it correctly. Finally received email, waited three days contacted again, did you respond to email, yes, oh, ok. Three days later, check in the mail. Took over 6 weeks. Sold another phone at the same time and it took three days. Stay away from this company.

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posted Mar-29-2018

A rep from Cellularreturns.com, CellularReturns.com,has responded

“Customer received a revised price quote. We sent an email for Approval and we never received a response. Customer contacted us via our contact page and we replied ASAP. He informed us that he had deleted the email address that was used to place the order. We then updated his order with new email address and resent the revision for approval and didn't receive a response. He again contacted us via our contact page and we replied ASAP asking if he received the revision email and if he responded Accept or Decline. He apologized and stated that he didn't realize that he needed to reply Accept. Once customer accepted, payment was issued. Not sure why this review is active as we sent resellerratings all the email encounters between us and the customer showing the above.”


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