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Musician's Friend


Horrible & rude customer service

Our business orders a lot from this company. I needed something overnighted and I ordered from my phone. NO WHERE during the ordering process on my phone did it give me a cut off time for shipping. I ordered at 4:00 on a Thursday and paid the extra $32 for overnight. Here it is Monday and I still don't have my package. I phoned customer service and I was told that if I was to shop via computer, I could hover over the shipping and it would have given me the cut off time. But it does not show when placing an order from a phone. He told me it is buried in the terms & conditions somewhere and that I had the option to order from a computer instead of my phone and I would have seen I placed my order 3 minutes too late. I asked to speak to a supervisor. I explained the ordeal to him. He said they held up their end of the bargain so they would not refund me. I explained we spend tons of money a year with their company and asked for a gift card or something. He said, again, they held up their end of the bargain so he would not issue any type of compensation. Well, what about customer service? To a great customer? And they need to make this visible to customers ordering from their smart phone because so many of us do this now. I'm taking our business elsewhere.

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