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dmcomin28

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Acme Tools

1/5

Time, Patience and No Tolls

I purchased a Makita combo kit (Makita XT257M) that comes with a hammer drill, impact driver and 2 (qty) 4amp batteries from the Acme Tools website on 8/22/2017. Almost a weeks later (8/28) I had not received a shipping tracking number from Acme Tools and so I called their customer service number. When I inquired about my order I was told that it had not shipped yet as the kit part # may have been discontinued. While on the phone with me they were able to locate the combo kit in their inventory and assured me it would ship out next day. At the time, living in Houston, I was very preoccupied dealing with hurricane Harvey and knew I would be in need of these tools following the storm. On 9/1 I received a follow-up email from Acme Tools saying that my order had been cancelled. I called customer service again and was told that they were unable to locate the combo kit that they had earlier identified in the system and so they were cancelling my order. I managed to locate the new part number for the combo kit from the Makita website that included the same 2 tools and batteries. I asked that they send me the updated part number as I had already wasted 10 days trying to get these tools. They responded that they could only ship the updated part number for 10% under list price which was far more than my original order amount. I don't usually write reviews, but I am extremely upset by the situation. Acme Tools made the mistake of selling a kit they no longer had in stock and instead of working with me to fix their mistake they chose to cancel the order. This was a waste of my time and effort. I will not be doing business with them again.


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