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Bad customer service / won’t replace broken parts

I purchased a $500 part from autopilicity and it arrive broken in the mail, upon trying to return it they were very difficult to deal with and didn’t communicate with there team so each time I called no one knew what was going one. The second replacement product also arrived broken. At this point it’s about 1&1/2 months into the initial order and trying to return them, they promise me a new undamged product with express shipping upon notification by ups that my return product is in the mail. The second the had confirmation they canceled shipping me the new product and issued a refund instead. Being on a time crunch and leaving for a trip in a week out me in a tuff spot. Buyer beware: DO NOT PURCHASE FROM autoplicity

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