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Rating 2/10

Poor Customer Service

We have a king size bed that is 2 years old. The bed completely collapsed and was still under the extended warranty protection. First, the company said I didn't report the incident within 5 days of it happening, that is not correct, I did report it within 5 days of it happening.
Second, they send a technician out to look at our bed and he said to us it was definitely a faulty bed in design the way it broke and he would report it. That is not what happened. The technician told #Ashley Furniture that the bed broke from abuse of the owners of misusing the bed. That is a bold face lie!!!!
Now, #Ashley Furniture is refusing to repair the bed. They are making us buy a bedframe and make ther repairs ourselves. This is outrageous!
Please anyone reading this, NEVER purchase from #Ashley Furniture!! They do not and will not stand behind their warranty or word.

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