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All 3 customer reviews

All 3 customer reviews

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I ordered what I thought was a particular optical mouse from their website, I got some ancient Microsoft mouse with a wheel in it ! I demanded a full refund, they refused, but offered me 15% restock and no shipping refund, I have to pay to ship it back. They also didn't tell me about a limit to the RMA process (4 months?), my fault for not acting earlier, but I wanted a full refund. Their website is deceptive and their customer service, while responsive, is also useless. I issued a chargeback and they responded claiming I never tried to resolve the issue (even though they acknowledged I tried to RMA the mice). Anyway, terrible place to shop, avoid. so many reputable online retailers out there.



Placed my order at 6pm and called in to change the order early the next day. Even though I hadn't received a shipping confirmation and the email I was sent said I could call in early to change my order, the rep told me it has already been packed and shipped. When queried how that could happen he said they do that really early at the wharehouse, interesting so it's effectively impossible to change the order since I ordered after they closed and called as they opened it was shipped somewhere in between. I appreciate their efficiency but not their inflexibility. I'm going to avoid them in the future and order from another provider which is not only less expensive but also closer to me.

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Samsung 5400 rpm 1TB hard drive failed soon after I got it, sent it back w/ rma, then the drive was taken off their site. contacted customer support through chat, talked with Meredith Wang who was SUPER helpful, refunded my shipping costs, and really took care of me. NewEgg rocks.

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