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danjeremydiaz

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Rating 2/10
1/5

Forget about talking to a real person.

Terrible company! Ordered a 5 channel amp that arrived in a box that was clearly opened before. Amp did not work and attempted 13 calls, 4 emails, and 2 online contact forms. Never received correspondence or call back. Submitted a return authorization which was approved surprisingly. Paid for return shipping but there was no receipt for this transaction so had trouble requesting return shipping credit back from Paypal. Few days later, I receive an email saying that my item was a special order and they would not refund, only a replacement would be sent out. Nowhere on the item page does it state it is a special order item. Ended up filing a dispute with Paypal to recover funds and rejected replacement item through UPS. Had to pay for return shipping another time for an item I did not want. This has been the worst experience I've had with such a 'great' company.

SonicElectronix's Avatar
posted Aug-02-2017

A rep from SonicElectronix, SonicElectronix,has responded

“We have been working with your order extensively. We have issued a return authorization for the second product you received in hopes to resolve this issue. ”


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