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Finding excuses to disallow warranty returns

Over the years, I have purchased numerous EVGA motherboards, graphics cards and power supplies. I recently purchased a new Z270 Classified K board from them. It never worked right and took 3 weeks to convince them it was bad. I paid for cross shipping, replaced the system board (which now works perfectly) and packaged the defective board for return. My mistake was trying to replace the black CPU protective cap on the defective board. It can't be done. In the process, I bent some of the CPU pins. They claimed the bent pins invalidated the warranty. I am out $300.00. Next, my sons 1 1/2 year old Z170 Classified K system board flat out failed. Only the power button on the board would blink, no other lights. I opened an RMA, they sent a cross-ship pre-paid replacement (Z270 FTW K, no longer had Z170). This time, I was more careful with the protective cap, but I still could not get it to fit and be able to close the locking arm. A few of the pins bent again. I straitened the as best I could, But again, warranty denied.

I went to their website and started a chat session, asking "How to replace the protective cap properly without bending CPU pins?". The reply from Andrew B was to place the cap over the pins and tape it down. What about the locking arm?

I am now out over $500.00 and all calls and conversations with customer service reps, supervisors and managers have had no positive results.

The replacement Z270 FTW K board was also defective. I am now in possession of the defective replacements replacement. We will see what creative method the will use to charge me for that board as well.


Their quality control must have cost too much because it seems they have done away with it. On April 19th, I opened an RMA on the first board. By April 27th, the RMA number had increased by over 400. I did not get the (also defective) replacement board until May 7th.


Update: The 3rd system board the (finally) sent installed properly and is functioning as expected, however, don't be fooled by 5 star reviews from 2 or more years ago. EVGA used to be a high quality, honorable business, but no longer are either. WAY too many defective parts. Graphics cards seem to get fewer warranty rejects, but system boards seem to be almost always rejected. Poor CPU pin design and HORRIBLE attitudes from customer (dis)service.

Still a shameful company.

I will update when I get the results of the latest return.

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