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dani-26627

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Bed Bath & Beyond

1/5

Unruly cashier (Bryanna) needs retraining with computer and customer service

I recently purchased a product at Bed, Bath and Beyond at 4811 E Grant Rd, Tucson, AZ 85712 and let me note that I was shock to receive a negative experience...specifically with their cashier (Bryanna). The issue wasn't so much the mistake(s) she made but it was more her attitude when she became belligerent and took her own mistake out of context which led to her raising her voice for a manager for all other customers to notice. Rather than me adding fuel to the fire, I watched this incompetent moron go on her emotional breakdown. Once her manager stepped in, I explained to her step by step what occurred and of course true to form, the bureaucratic speech that one gives to a customer...she made a mistake (no apology). As the manager was trying to finalized my product, whatever the idiot cashier did, caused my card to decline where I had to utilize an alternate card. I checked with my bank to verify my balance and found that the "idiot" Bryanna was the cause of inputting the card with wrong information. In the meantime, I expressed to the manager, that her subordinates especially Brynna needs to work on her personality, customer service, and basic computer training. This cashier had no business being at the register who supposedly represents Bed Bath and Beyond. The experience took away the positive feeling I had when I entered the store, buying a product, and to end it with a cashier who was unable to handle her emotions and handle her mistakes.

Danielle


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