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czlpt1

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Zappos

1/5

Price match or not?

In my opinion, the Zappos customer service has gone down the drain. I recently chatted with a customer service rep who claimed that Zappos does price match. He then told me the discount code would be emailed to me on the item in question. He abruptly ended the chat when I asked him if the price could be lower. I reconnected with the customer service immediately and got another rep and I asked to chat with a manager. I later received in my email with the discount of $2.01 for a $260 item. Got to be joking me, right? I chatted with another manager the following day who claimed that Zappos doesn't do price match but a discount would be given to me, as a 'one time courtesy.' Pretty snobbish. I asked to chat with the other manager who I chatted the day before. No can do. Long story short, we have decided not to purchase from Zappos. Inconsistencies and TOO MUCH attitude to deal with.


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