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Rating 10/10

good price, smartphone received on time, no problems

Thanks DX ! Everything okay. Gearbest shipment never arrived, so I ordered through DX and everything went smoothly.

Rating 2/10

ordered phone , no phone ever received, only partial refund

Gearbest shipment of phone to me was lost or never shipped. I have not received my phone after more than three months. Gearbest said it was shipped, but I only got partial refund! Sad ! Gearbest support would only offer partial refund if I first cancelled my paypal complaint. Still no phone.

posted Sep-17-2017

A rep from gearbest, kooowa1957,has responded

“Dear Curranwt,
Thank you for placing your order with Gearbest.
We indeed have sent your order out on May 13th, 2017.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We are closely following the issue with you in your Gearbest account.
Please log in to check the refund information we provided and reply to us there.
We look forward to hearing from you soon.

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