Thank you for placing your order with Gearbest.
We indeed have sent your order out on May 13th, 2017.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We are closely following the issue with you in your Gearbest account.
Please log in to check the refund information we provided and reply to us there.
We look forward to hearing from you soon.