We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

No Avatar


sort by store, date, rating, likes

Rating 10/10

Truly Excellent Customer Service

I have been a customer of Newegg for several years now, and love purchasing items from Newegg. Recently, I purchased a computer case for a client project, only to find a totally different item at my door when I got home. Naturally, I was quite upset, as I had a very short deadline on the project. I called Newegg Customer Service once, and was ultimately issued a 8-15 day refund/replacement process. This would have left me having to purchase another case elsewhere, and pay an exorbitant amount in shipping, to meet the deadline. A few minutes later, I called Customer Service back, and was put on the phone with Mandy. Mandy was extremely courteous and understanding, and worked to provide a solution that worked for me. Ultimately, she was able to issue an RMA shipping label for the wrong part, and start the processing on a brand-new case, with Next-Day Shipping applied, at no extra cost. I will have my new case tomorrow night, with room to breathe. That's the kind of customer service that you never, EVER, forget. I will continue to be a loyal customer of Newegg for years to come!

Reviewer Stats




Useful Reviews

ctouchberry's favorite stores

  Newegg.com (USA) Rating 10/10

ctouchberry's Stores Reviewed

  Newegg.com (USA) Rating 10/10

ctouchberry's Least Liked Stores

No stores disliked ...