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Beyond The Rack


Terrible/non existent customer service

I used to like this company and buy from them often over the past years, the past 3 orders have all caused me headaches and their 'service' has worsened every time, on the last one they were over a month late in shipping any of my goods, I started a conversation with them over email and it took them days to get back to me, I responded asking for the second time for a refund and they still haven't gotten back to me now its been weeks... just pathetic... I understand they went through structural changes, etc. but at the end of the day the point is that I'll never buy from them again

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