Thank you for purchasing a policy from Squaremouth, we are happy you found a policy that meets your needs!
We appreciate you taking the time to provide a review of your purchase experience, and I wanted to make sure we provided answers to your concerns regarding the price and your documentation.
Travel insurance is highly regulated and therefore it is illegal to offer discounts or incentives to purchase. This does mean, however, that all travelers can be sure the price they pay for coverage is the exact same price they would get directly with the provider, or through a travel supplier or agent. If a traveler ever feels as though the premium is high for the policy they are purchasing, we encourage them to call us, as our main customer service goal is to downsell. We are delighted to discuss your trip and your main concerns, then help you go through options to find a plan that fits your budget and your coverage needs.
I apologize for the confusion regarding your documentation. Some providers, including the company you purchased from, use a third party to provide some service, such as policy administration and Emergency Assistance. This can be why your documentation will include the name of the company handling that portion of your coverage.
Thank you again for your feedback. If you have any questions or would like us to review your documentation to advise which companies will be handling which services, I’m happy to help. You can reach me by phone at 727-260-5012 or by email at firstname.lastname@example.org.
Customer Reviews Manager