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Rating 4/10

Cheapo hardware makes installation impossible/poor reimbursement policy

I ordered a couple of door push plates. First, I waited for 2 weeks before inquiring why I hadn't received a shipment notification. The order just "didn't get completed" somehow, and would have hung out in limbo forever had I not contacted them. Nice. When the plates finally arrived, I attempted to install them. I predrilled for each screw and manually turned every screw in. The The first two got halfway into the door and sheared!! I repositioned the plate to cover the embedded, broken off screws and tried again. I got one plate on. On the other side of the door, the process was repeated, but this time, the 3rd and 4th of 4 screws were the ones that sheared, making it impossible for me to reposition the plate without showing the damaged door. Great. So now my antique door is full of holes and sheared off screws and will never look finished unless I super glue some screw heads into the sheared off holes.

Contacted SH about the crap screws, and their response was, "I can ship you new screws." ... Exactly what I want--more crappy, shearing screws AND too little, too late, as I'd have no way to use them. Extremely unsatisfactory customer service.

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