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Rating 10/10

Impeccable Customer Service

Purchased some shoes with a $25 coupon and returned two pairs but the discount wasn't reapplied to the remaining shoes I kept. Customer service rep Jenna B. explained only gift cards are reapplied but kindly offered me another coupon to use toward the shoes I kept. I told her how appreciative I was being pregnant and my shoes not fitting. A week later I was pleasantly surprised by a gift box containing Zappos branded baby items! I haven't used Zappos much but they've won me over with their impeccable customer service!

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