Our furniture is designed to be both beautiful and durable, however it sounds as if your Sven certainly did not live up to our standards for durability.
As you know there is a brand new replacement Sven on the way to you, and we will be bringing your damaged Sven back for detailed inspection to try and figure out what went wrong.
Thanks for taking the time to provide your feedback. I hope you enjoy your new replacement Sven for many years to come.
Manager, Customer Care
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