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Article

2/5

Great look, not great quality

I bought the Sven leather sofa about two years ago. About 6 months ago, the leather began to fade terribly. In some spaces it is white, in others it has a green/gray hue. I contacted the company, provided photos and was told I could purchase a new cushion for almost $800. That seems a bit crazy to me, especially since we had it away from the sun and son't have kids jumping all over it to distress it. Although I love the look of Article's furniture, I am disappointed in the quality.


posted Aug-15-2017

A rep from Article, article.tony,has responded

“Hi Christine,

Our furniture is designed to be both beautiful and durable, however it sounds as if your Sven certainly did not live up to our standards for durability.

As you know there is a brand new replacement Sven on the way to you, and we will be bringing your damaged Sven back for detailed inspection to try and figure out what went wrong.

Thanks for taking the time to provide your feedback. I hope you enjoy your new replacement Sven for many years to come.

Tony Chin
Manager, Customer Care
Article”


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