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Rating 10/10

About two months ago I received a quote follow-up with the opportunity to provide some feedback - which I did and was pleasantly surprised to be e-mailed from the VP of Customer Relations. Today, another time critical crisis came to life and PLCcenter.com has once again come to the rescue. I contacted John Radwell - VP Customer Relations to ask for assistance in ensuring my order would ship tonite - I had an email back from him in less than 15 minutes that he personally would stop by shipping to make sure it went. Owning my own business, which is much smaller than Radwell, it am elated to see that as the business has grown, Radwell really will take a personal stake in your individual successes. This is why I will keep coming back over and over again. I know the products will be in great condition and the service will be exceptional!

Thank YOU PLCcenter.com, I look forward to continuing to work with you!

posted Jul-10-2012

A rep from Radwell, JRadwell,has responded

“Thanks again for sharing your feedback here. I was so happy to read this. I do hope your customer received the part and tried it out and all is well. Please let me know personally if you ever have any trouble with us. As you know instinctively caring about every order and every communication is what makes us successful in business. Our customers determine whether we grow or not, but there is little mystery about it. If you truly care, the customer will see it and that care will separate you from your competition. We can see when dealing with you that you take good care of your customers. I know you will succeed and I am proud to be associated with you and your company.
Thanks gain,
John Radwell
Radwell International, Inc.”

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