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All 1 customer reviews

All 1 customer reviews

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Defective Tree, terrible customer service

Our $1300 tree arrived defective, wouldn't light up at all. When we contacted customer service there were no apologies for the issue, "Kelvin" kept trying to push off the issue having us try different plugs (already done) and plugging each section into each other one by one. When we finally demanded a new power box - we had mentioned it was hot the entire time - he said he could get one to us within 7 business days. No offer of expediting it, that would have allowed us a working tree JUST in time for Christmas, I guess. Not thrilled after spending $1300 on a fake tree. We sent it back the same day.

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