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Edmund Scientifics


I beg anyone out there who is considering purchasing from them not to! I ordered a root beer kit for my husband for Christmas on December 13 2011. The next day they emailed me to say it was being processed.
That was the last I heard from them. I emailed twice asking where it was and called their 24/7 customer help line only to be told it was closed?! The only people I could reach were the people taking convenient. When I asked them to speak to someone in charge they said they couldn't help me because there was no one available.
They told me to call back during normal business hours for help, aren't ALL hours regular hours when you're suppose to be 24/7???? Thank God I didn't order anything expensive from these jackholes. I'm also pretty sure if they don't start answering me I will be contacting the BBB.
*update*1/12/12 I FINALLY got a hold of someone at the company who informed me my item was on back order and would not be in for several more weeks. When I asked why no one contacted me to tell me this the woman got an attitude and said "I don't know". Nice customer service skills.

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